We are committed to delivering your order accurately, in good condition, and on time. Please note our shipping policy as follows: We make our best efforts to ship each item in your order within 5 working days of the order. However in some cases, we may take longer, up to 10-14 working days, to ship the order. We ship on all week days (Monday to Saturday), excluding public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
No returns or refunds are allowed for any customised products and/or products purchased on discounted price. Because our shoes are hand-painted and couture-level creations, each shoe will have a unique hue and polish, and colour may differ slightly from the picture. No order can be cancelled or returned due to these differences
The customer can cancel the order within 24 hours after placing the order.
RETURN / REPLACEMENT POLICY
The return / Replacement / refund policy is customer friendly so that you will feel more comfortable in making an online buying decision. In case you are not satisfied with your purchase of any of the ready made products, you can replace any merchandise bought from Trumpet within 7 days from the original date of delivery, provided that the article(s) being returned for exchange is unused, clean, and in their original state and packaging. All items should be couriered back to us within the 7 days. After confirming that the product is in its original condition along with the invoice and packaging the refund will be authorised. The shipping cost for the return is covered by the buyer.
Refunds are processed in 15 days by Cheque or NEFT, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.